Privacy Policy

01 Privacy at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator (Verantwortliche Stelle / Controller). You can find the operator's contact details in the section "Information on the Controller" in this privacy policy.

How do we collect your data?

Your data is collected, on the one hand, by you providing it to us. This may, for example, be data you enter into a contact form.

Other data is collected automatically or with your consent when you visit the website by our IT systems. This is mainly technical data (e.g. internet browser, operating system, or time of page access). The collection of this data takes place automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure the error-free provision of the website. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right to obtain information free of charge at any time about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can withdraw this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time regarding this and any other questions on the subject of data protection.

Analytics tools and third-party tools

When you visit this website, your surfing behaviour may be statistically evaluated. This is done mainly with so-called analysis programs. Detailed information on these analysis programs can be found in the following privacy policy.

02 Hosting

We host the content of our website with the following provider:

Render

The provider is Render Services, Inc., 525 Brannan St, San Francisco, CA 94107, USA. The content of our website is served from servers in the Frankfurt, Germany region.

The use of Render is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable presentation of our website possible. If a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG (Digital Services Data Protection Act / Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz), insofar as the consent covers the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

We have concluded a data processing agreement (Auftragsverarbeitungsvertrag, AVV) with Render in accordance with Art. 28 GDPR. To the extent that personal data is transferred to the USA, the transfer is based on the EU Standard Contractual Clauses pursuant to Art. 46(2)(c) GDPR and on Render's certification under the EU-U.S. Data Privacy Framework.

Further information: render.com/privacy

Supabase (video hosting)

We use Supabase's storage service to deliver the product-tour video on our homepage. The provider is Supabase, Inc., 970 Toa Payoh North, #07-04, Singapore 318992. Video content is served from an instance hosted in the EU (Frankfurt, Germany). When the page loads, your device's IP address is necessarily transmitted to the European Supabase server, as this is technically required to deliver the video to your browser.

The use of Supabase is based on Art. 6(1)(f) GDPR. We have a legitimate interest in performant delivery of our media content. We have concluded a data processing agreement (Auftragsverarbeitungsvertrag, AVV) with Supabase in accordance with Art. 28 GDPR, as well as EU Standard Contractual Clauses pursuant to Art. 46(2)(c) GDPR.

Further information: supabase.com/privacy

Server log files

The provider of these pages automatically collects and stores information in so-called server log files, which your browser transmits to us automatically. These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

This data is not merged with other data sources. It is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and the optimisation of its website — for this purpose, the server log files must be recorded. The data is automatically deleted after a maximum of 30 days, unless security-relevant events require longer retention.

03 General Information and Mandatory Information

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data with which you could be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission over the internet (e.g. communication by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Information on the Controller (Verantwortliche Stelle)

The party responsible for data processing on this website is:

senze.ai GmbH & Co. KG
Siebenbrunner Str. 22
86179 Augsburg, Germany

Email: info@senze.ai

The Controller is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

Storage duration

Unless a more specific storage period has been mentioned within this privacy policy, your personal data will remain with us until the purpose for the data processing ceases to apply. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons cease to apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, insofar as special categories of data within the meaning of Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g. via device fingerprinting), the data processing is additionally based on § 25(1) TDDDG. Consent can be revoked at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if this is necessary to fulfil a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest in accordance with Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.

Recipients of personal data

In the course of our business activities, we work with various external parties. In some cases, the transfer of personal data to these external parties is also necessary. We only pass on personal data to external parties if this is necessary as part of the performance of a contract, if we are legally obliged to do so (e.g. forwarding of data to tax authorities), if we have a legitimate interest in the transfer in accordance with Art. 6(1)(f) GDPR, or if another legal basis permits the data transfer. When using processors, we only pass on personal data of our customers on the basis of a valid contract for processing on behalf. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw consent you have already given at any time. The lawfulness of the data processing carried out until the withdrawal remains unaffected by the withdrawal.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

If data processing is based on Art. 6(1)(e) or (f) GDPR, you have the right to object to the processing of your personal data at any time on grounds relating to your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defence of legal claims (objection pursuant to Art. 21(1) GDPR).

If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the place of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.

Information, correction, and deletion

Within the framework of the applicable statutory provisions, you have the right to free information at any time about your stored personal data, its origin and recipients, and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time regarding this and any other questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data took/takes place unlawfully, you can request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
• If you have lodged an objection pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data — apart from being stored — may only be processed with your consent or for the establishment, exercise, or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of an important public interest of the European Union or of a Member State.

SSL/TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the browser's address line changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Objection to advertising emails

We hereby object to the use of contact data published in the context of our obligation to provide an imprint (Impressum) for the purpose of sending unsolicited advertising and information material. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example by spam emails.

04 Data Collection on This Website

Cookies

Our internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser.

Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them. Other cookies may be used to evaluate user behaviour or for advertising purposes.

Cookies that are required to carry out the electronic communication process, to provide certain functions you have requested, or to optimise the website (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); the consent can be revoked at any time.

You can configure your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be limited.

Local storage (Local Storage and Session Storage)

In addition to cookies, we use technically necessary local storage areas of your browser, which remain exclusively on your end device and are not transmitted to our servers:

• Local Storage (key senze_cookie_consent): stores your decision in the cookie banner so that you are not asked again on every page view.
• Session Storage (key senze:contact-draft): while you are filling in the contact form, this stores your entries as a draft so they are not lost if you switch tabs. The draft is automatically deleted as soon as the form has been successfully sent or emptied, or at the latest when you close the browser tab.

The legal basis is § 25(2) No. 2 TDDDG and Art. 6(1)(f) GDPR, as this storage is strictly necessary for the functions explicitly requested by you.

05 Analytics Tools and Advertising

PostHog

This website uses PostHog to analyse user behaviour. PostHog is operated on EU servers (eu.i.posthog.com). Before you give your consent, PostHog is operated in cookieless mode, in which no cookies or local storage are set. Only after your express consent via our cookie banner are cookies set for recognition purposes.

The use of PostHog is based on your consent in accordance with Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be revoked at any time. Without consent, data processing takes place on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR in cookieless mode without personal data.

06 Contact Form and Email Communication

Contact form

If you send us enquiries via the contact form on this website, your details from the form, including the contact data you provide there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. We collect the following data:

• Name
• Email address
• Company (optional)
• Subject
• Content of your message

To protect against automated requests (spam), the form uses a hidden field ("honeypot") and a server-side check of the time spent on the form. No additional personal data is collected for this purpose.

The processing of this data is based on Art. 6(1)(b) GDPR, provided your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if this has been requested.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after your enquiry has been processed). Mandatory statutory provisions — in particular retention periods — remain unaffected.

Email delivery via Resend

For sending messages received via the contact form to our internal mailboxes, we use the service Resend. The provider is Resend, Inc., 2261 Market Street #5039, San Francisco, CA 94114, USA.

Resend processes the data entered in the form (name, email address, subject, message content) as well as technical metadata of the email transmission. Processing is based on Art. 6(1)(f) GDPR; we have a legitimate interest in reliable email delivery.

We have concluded a data processing agreement (Auftragsverarbeitungsvertrag, AVV) with Resend in accordance with Art. 28 GDPR. As Resend may also process data in the USA, the transfer is based on the EU Standard Contractual Clauses pursuant to Art. 46(2)(c) GDPR. Further information on data protection at Resend can be found at resend.com/legal/privacy-policy.

07 Plugins and Tools

Google Fonts (locally hosted)

This site uses so-called Google Fonts provided by Google for the uniform display of fonts. The Google Fonts are installed locally. A connection to Google servers does not take place.

Further information about Google Fonts can be found at developers.google.com/fonts/faq and in Google's privacy policy: policies.google.com/privacy.